As an Application Support Engineer, you will play a key and valued role in ensuring our customers' success with MATLAB and the suite of MathWorks products. Your responsibilities will include resolving customer-reported issues across a wide range of products, applications, and industries. You will provide essential technical support primarily to customers who utilize MATLAB/Simulink as a platform for the Model-Based Design(MBD) process in cutting edge product development. Additionally, by offering insightful feedback to our development team, you will significantly contribute to the continuous improvement of our product lines. The feedback you provide will be invaluable in understanding and addressing the needs of our customers. This role as an Application Support Engineer offers you the opportunity to identify and develop your technical, professional, and personal skills, paving the way for a rewarding and successful technical career at MathWorks.
仕事内容
You will provide technical support services to customers involved in embedded control system development using MathWorks products. Your responsibilities willinclude:
Providing solutions to resolve customerissues by leveraging MATLAB / Simulink as the standard tool for embedded control system development
Demonstrating detailed usage for embedded applications using basic examples, when necessary
Resolving complex problems, such as those caused by the technical operation of multiple products,during the practical stage of the Model-BasedDesign (MBD)process
Contributing to the resolution of customers issues by understanding their advanced research and development needs and providing feedback to developers
Collaborating with appropriate departmentswhen it becomes difficult to provide direct or simple solutions cannot be provided to customers
Creating articles (FAQs) to accumulate technical knowledge and provide a self-service answer system to customers.
必須の資格
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
その他の資格
The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.
We also require:
Excellent verbal and written communication skills in Japanese required
Strong commitment to learning and personal development
English skills for reading documentations and writing emails
Pluses:
Awareness of developing control design algorithms or embedded software
Experience with automatic code generation and validation & verification
Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View the EEOC Know Your Rights poster.
MathWorks participates in E-Verify. View the E-Verify posters here.
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