I need help verifying my license

Hi all, yesterday I was reciving this error message while using matlab online. I am supposed to have a liscence through my department email from the University of Arizona. I want to make sure it is registering properly before I lose my work.

[dpb]

Contact your prof first since it is a Uni license it's not really a Mathworks problem but that you are either not being recognized as being on the list or, perhaps, you're not being able to connect to the school network which the IT folks will be able to help with.

As well, the Answers forum is not an official Mathworks support channel; none of the folks here (mostly non-Mathworks employees volunteers and those who are will not be the folks who deal with licensing issues in a public forum).

Answer 1

[Cris LaPierre]

It looks like you have installed MATLAB, but not installed the Statistics and Machine Learning Toolbox.

From the Home tab, use the Add-Ons Explorer to find and install this toolbox as well.

For the error about not being able to acquire a license, see this thread: https://www.mathworks.com/matlabcentral/answers/2093716-matlab-says-in-command-window-cannot-acquire-a-matlab-licence

[Benjamin Naxon]

Hi, I fixed the stats toolbox error by restarting MATLAB.

The link you sent adresses this issue for MATLAB application, but I am encountering this with MATLAB online, which is strange since I would think the browser has access to my college network, and account.

[Cris LaPierre]

I would expect it to work as well. Please double check that you have set up your MathWorks account following the directions provided by your school. If you have but the error continues, please contact support.