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Why do I receive the error "An error has occurred" when I try to log in to my MathWorks Account in Simulink 8.1 (R2013a)?

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I am trying to install Simulink support packages via targetinstaller. My PC is using a proxy to connect to the internet.
When I start targetinstaller (via the command line or Add-Ons > Get Hardware support packages in the toolstrip), I can select the support packages I am looking to install. However, when I proceed to log in to my MathWorks account, I receive the following error:
 
"An Error has occurred"
My password and account name are correct. I can access the web using the WEB function. I can access online documentation - the requested login for the online help works fine.
I get the same error message whether or not I configure MATLAB to use a proxy server.
I tried downloading the support packages directly from MATLAB central. However, on installing, the same login was required which returned the same error.

採用された回答

MathWorks Support Team
MathWorks Support Team 2017 年 11 月 30 日
This is a bug. To workaround the issue, in a new MATLAB session:
  1. Define proxy settings in your MATLAB Web preferences. On the *Home* tab, in the *Environment* section, click *Preferences > Web*, and then set the proxy options.
  2. Turn off the automatic detection of Windows proxy settings in MATLAB by running the following command:
java.lang.System.setProperty('com.mathworks.useSystemProxies', 'false')
  1. Start the login process again.

  3 件のコメント

Rishab Agrawal
Rishab Agrawal 2018 年 4 月 12 日
sir,i am not using any proxy...but still i am getting the same error message.

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その他の回答 (1 件)

Tech Support
Tech Support 2018 年 4 月 13 日
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin

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R2013a

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