RoadRunner license activation failure

Greetings,

New user here. I have a license file and the roadrunner application (installed). When I attempt to use it, I get an error:

License checkout failed Error -9

Your username does not match the username in the license file

To run on this computer, you must run the Activation client to reactivate your license.

A second attempt to launch RoadRunner and using the license file option has a different error:

Unable to checkout license: No license for product (-1)

Please advise. Thx

Answer 1

[Kshitij Chhabra]

Hi Shawn,

From the question, I understand that you are not able to run your Mathworks product even after having a license for the same. This error usually comes up because of making changes to username while the process. The best way to rectify it is to reactivate the product.

You may refer to a similar question answered here.

Answer 2

[Shawn Allen]

Am I reactivating the RoadRunner or MatLab product? I don't have access to the MatLab activation key:

Re: MatLab - I asked for the activation key because the procedure erquires that. Here's what my IT guys say: "No the key is hidden to us from an sccm install."

They can re-install MatLab, but that seems wrong. Is it?

Thx

[Kshitij Chhabra]

Hi Shawn,

Just reactivating the product should solve the problem

[Shawn Allen]

thanks - but it did not. I re-downloaded the license file, it is still not recognized as containing a valid license.