Regenerate invitation email?
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When I add a new user to our school licence they generally get an invitation letter with a request to change their password and then proceed. How can I regenerate an invitatation email in case the user has deleted it?
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Rhea Chandy
2020 年 10 月 14 日
Hello!
If you are the License Administrator, you can refer to this previously answered question on how to add users to a license.
If you are not sure who is your administrator, you can find contact info for your License Administrator in the License Center:
2. Log into your account (if prompted)
3. Click on license number
4. Click on "Contact Administrators" tab
If you require further assistance, please contact Customer Support and raise a customer service request.
2 件のコメント
Rhea Chandy
2020 年 10 月 17 日
You will need to reach out to your License administrator who manages the licenses for your institution for issues related to the license invitations. You can follow the steps I listed above to find your License administrator.
If you are not able to resolve it with your adminstrator, it is best to contact customer support as I suggested, and and raise a service request, so that it can be resolved.
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