Why do I receive an "Unable to open the requested feature, Error Code -6: ERR_FILE_NOT_FOUND" error when launching the R2020a Installer?

When launching the installer I receive the following error:

Unable to open the requested feature.Detailed Information:

Error code: -6Error message: ERR_FILE_NOT_FOUND

Answer 1

[MathWorks Support Team]

For R2020a and newer, this error will occur if installer or installation files are located in a directory containing accented or double-byte (e.g. Korean) characters. 

For example:

C:\Users\테스트

or

C:\Users\müller

The current workaround for this error is to move the installer or installation files to a folder not containing any accented or double-byte characters in it's path, such as:

C:\MATLAB

[埃博拉酱]

Also for Chinese characters

[sw c]

christ is this really a internationaly used program

[heeje Ko]

it also happened again even though i did this.

please help me.

i am very tired of doing this for a whole day.

[O. AYDIN]

Same goes for Turkish letters, and you're guaranteed to get such a problem as "İndirilenler" (Downloads) has an İ. Thank you very much.

[CHIHUN SUNG]

Thank you for your answer!

[Gyong Ho Kwon]

move your downloaded file to C:/

[Maria Preuß]

Same problem after changing the folder to C:/

[Sanghun Shin]

Wow! Really approciate~

[judong Park]

thanks!!

[KYIKYAR HLYO]

thanks I meet this problem also

[Hasan Güngör]

Thank you for your help.

[Yijun Guo]

Thanks!

[Georgia Daoulari]

Thank you!!

[Roza Uteshova]

Thank you!

[Abraham de Jesús Martínez Sánchez]

Thank you

[Estefanía Gómez]

x4

Thank you MathWorks Support Team ! :)

[Li Zhang]

Many Thanks!!

[Svetlana Vlasenko]

Что делать, если проблема все равно возникает и программа не устанавливается?

Спасибо!

Answer 2

[Laura Zamudio Chávez]

Hi, I extract the first folder in C:\, but the setup.exe doesn't work, apear the same error, what can i do?

[Cody Lamke]

Hello,

If you are still experiencing this issue, please contact MathWorks support:

https://www.mathworks.com/support/contact_us.html

-Cody Lamke

[ZIWEI]

Hello, I meet the same error, have you solved it?

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser