Image Acquisition Toolbox Support Package for Kinect Windows sensor, help??

Hello all. I've been trying to install the Image Acquisition Toolbox Support Package for my Kinect v1 (Model 1517) on Matlab R2019b. Everything is all fine and dandy when downloading the support packages, and I got the Kinect for Windows Runtime 2.0 installed while the third-party software was installing, but then it gives me this error:

As a result, it didn't reach the point of configuring the installation, but the package claims to have been installed by now (since I have the option to uninstall it too). However, this is what happens when I run the command line:

>> info = imaqhwinfo('kinect');
Error using imaqhwinfo (line 131)
To use the 'kinect' adaptor, install the Kinect support package via Add-On Explorer.

Honestly I'm very new to this but feel like this is solvable. The research I've done has been inconclusive though. Also my Kinect uses Kinect Studio v1.8.0 so I installed Kinect Runtime 1.8.0 and SDK at 1.8.0. I'm planning on trying to use Visual Studio next for other things if Matlab can't process the Kinect..

I use a Windows 10 Acer, intel i3, 4 gb ram if that helps.

Answer 1

[Pujitha Narra]

Hi Sabrina,

A clean re-installation might help you. You can go through a similar question here, the answer provided might be of help to you:

https://in.mathworks.com/matlabcentral/answers/307164-why-do-i-receive-an-error-regarding-third-party-software-when-downloading-or-installing-a-support-pa

[Jorge Mendoza]

i agree, that fixed the problem for me