Matlab Drive unable to contact MathWorks Servers

I'm using MATLAB drive concurrently on two systems. It connects fine on my laptop but not on my desktop. It was working when I first installed it. The error message I recieve is: "Some files failed to update. Unable to contact MathWorks servers."

[Conor Burgess]

Hi David, does your desktop use a proxy or anything like that to access the internet? Which operating system are you using?

Answer 1

[David Klorig]

Problem solved! Turns out my institution's AV (sophos) was blocking it. IS just had to add an exception for it.

Works great now. Thanks!

[Conor Burgess]

Great, glad to hear you're up and running now!

[Surya Kumar V]

Hi Conor, I use a proxy server in my institute. Same message appears "file update failed, unable to contact matworks servers".. can you help me out , thanks a lot

[Cris LaPierre]

Perhaps one of the suggestions in this post will help?

Answer 2

[Michal Semonský]

Hello,

I am getting the same error. I uninstalled MATLAB Drive Connector several times, even deleted the folder C:\Users\Michal\AppData\Local\MathWorks\MATLABConnector and the old Matlab Drive folder but after new installation I am getting the same error. So I turned off my firewall (I use only windows defender) but Connector still hasn't been able to contact MathWorks servers.

When I click on MATLAB Drive online icon I am able to reach the site and log in to the drive. When I try to access MATLAB Drive via Matlab, it tells me, that the folder does not exist but it has been configured in Matlab Connector. When I installed it for the first time, it was working fine, but after a while stopped working. Please, what should I do to solve that?

Thank you.

Michal

[Cris LaPierre]

See this post.

[Michal Semonský]

Thanks for reply. I have already seen these topics but I haven't been able to solve the problem. I do not use proxy server nor AV.