My credit card was charged twice when purchasing through the webstore.

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Preuk Tangpromphan
Preuk Tangpromphan 2017 年 9 月 25 日
コメント済み: Preuk Tangpromphan 2017 年 9 月 25 日
Hello, I purchased a student license today via a credit card.
I received a notification form my bank that my card was charged twice when purchasing through the webstore.
Could the repeated one be cancelled? Please guide me how to do that.
Thank you.

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回答 (1 件)

Walter Roberson
Walter Roberson 2017 年 9 月 25 日
Please contact Mathworks Customer Service.
The volunteers who answer questions here do not have access to the license or purchasing information.
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Preuk Tangpromphan
Preuk Tangpromphan 2017 年 9 月 25 日
Thank you for your help.
I contacted MATHWORKS already via a service request in this link
https://www.mathworks.com/support/contact_us/
Hopefully they'll receive a request and reply me back in the timely manner.

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