How can I reset my account information ?

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M
M 2017 年 4 月 27 日
回答済み: Walter Roberson 2017 年 5 月 2 日
Hello,
I had Matlab working on an old computer and I changed recently. I would like to transfer Matlab from the old computer to the new one.
But when I try to activate it, I have this error message : "Error -9 : username does not match the username in the license file."
Someone has an idea why it is not working ?
Thank you !

採用された回答

Will Nitsch
Will Nitsch 2017 年 5 月 2 日
I would recommend contacting MathWorks Customer Support. They may be able to sort out your problem rather quickly. https://www.mathworks.com/support/contact_us/

その他の回答 (1 件)

Walter Roberson
Walter Roberson 2017 年 5 月 2 日

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