Why do I receive the error "There was a problem downloading the Support Package"?
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Why do I receive the error "There was a problem downloading the Support Package"?
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MathWorks Support Team
2022 年 5 月 13 日 4:00
編集済み: MathWorks Support Team
2022 年 5 月 13 日 11:07
This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages):
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file.
16 件のコメント
その他の回答 (52 件)
Hewy.j
2018 年 7 月 31 日
I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!
8 件のコメント
Chen Xiao
2018 年 4 月 1 日
In first attempt id didn't install the support package. But, in second attempt, it did. It seems that sometimes there is error in the host server.
0 件のコメント
Shahrokh Firouzi
2017 年 8 月 25 日
For me has the same problem, I have to fix this error as soon as possible, If anybody know the way please let us know. Download Error
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer
5 件のコメント
Walter Roberson
2021 年 10 月 14 日
Note: issues having to do with browsers would be avoided if you have a version of MATLAB new enough to support downloading packages using the Add-On Installer (I am not sure at the moment when that happened... 2018 timeframe at latest)
SuJin Lim
2017 年 4 月 6 日
I want to get the installation file for MATLAB Support Package for USB Webcams.
Please send me the package file.
Thank you.
Ghasem Abdi
2017 年 6 月 30 日
Dear Sir/Madam,
The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email is ghasem.abdi@yahoo.com
Thanks in advance, Ghasem Abdi
2 件のコメント
Walter Roberson
2018 年 2 月 9 日
You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.
fanjie li
2017 年 8 月 26 日
I want to get the installation file for Simulink Support Package for Arduino Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
Thank you.
0 件のコメント
jason Zhou
2017 年 10 月 19 日
I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"
5 件のコメント
renp zhou
2021 年 11 月 12 日
Always problems to me for Communications Toolbox Support Package for USRP Radio
Md. Mubarak Hossain
2017 年 11 月 6 日
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
1 件のコメント
Arafat Mukasa
2017 年 12 月 23 日
The solution for the problem.
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.
0 件のコメント
salman khan
2017 年 12 月 29 日
i was facing the same problem, it was resolved by chnging the proxy settings. Matlab addons doesnt work on proxy servers
0 件のコメント
Edward Tyrance
2018 年 2 月 9 日
i am having this same error with 2017a installing xilinxzynq7000.mlpkginstall
2 件のコメント
Tech Support
2018 年 5 月 11 日
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin
Pollok Tim
2018 年 2 月 13 日
Got the same error and tried several things... System: Ubuntu 14.03, MatlabR2017b
Tried:
- 2 different internet connections (both Wlan and cable)
- different browser (firefox and chrome) without addons
- proxy on/off
- firewall (ufw) on/off
I can install Matlab addons and functions but all features seem not to work... Anything else I can try?
0 件のコメント
Persian Engineer
2018 年 7 月 23 日
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks sadegh_soleimani@yahoo.com
1 件のコメント
Kyle Perry
2018 年 8 月 1 日
Hello,
If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.
yang zhao
2018 年 9 月 12 日
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks zhao_yang2080@yeah.net
0 件のコメント
ali kucur
2018 年 10 月 11 日
Same error for HDL Coder Support Package for Xilinx Zynq Platform on 2018b.
1 件のコメント
Justin Ghetti
2018 年 10 月 24 日
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin
Kothandan M
2018 年 11 月 22 日
our Case Number is 03344100.
If you have a new technical support question, please submit a new request here : http://www.mathworks.com/contact_TS.html
0 件のコメント
sajjad bagherian
2019 年 4 月 24 日
hi I need a MATLAB Support Package for IP Cameras. but I can not install it if anyone can send me
sajjadbagherian69@gmail.com
1 件のコメント
Walter Roberson
2019 年 4 月 24 日
Users are not permitted to send you Mathworks code.
Tesfaye Tereche
2020 年 2 月 19 日
Why do i recieve, this error when downloading matlab support package for Arduino hardware? There was a problem downloading the support package
1 件のコメント
wenxuan han
2020 年 2 月 26 日
我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.
0 件のコメント
Wenda Xu
2020 年 5 月 27 日
I face the same question as you did.
If you set the Chrome as you default Internet browser, shut down all the extensions and try again.
It seems that somehow the chrome extensions act to prevent the programme from downloading the MATLAB extensions.
0 件のコメント
Farhan Annur Mahmudi
2020 年 6 月 17 日
Try using a VPN or a proxy. The problem might be your internet provider in your country
0 件のコメント
Yijia Cai
2020 年 6 月 20 日
Hello guys,
I want to get the installation file for Simulink Support Package for Parrot Minidrones
Please send me the package file.
I have tried download the file for many times, but failed.
zceecai@ucl.ac.uk
Thank you.
2 件のコメント
Cody Lamke
2020 年 6 月 23 日
Hello,
For information on downloading the installation package for Simulink Support Package for Parrot Minidrones, you may refer to the following link:
How do I Download and Install a Support Package on an Offline Machine?https://www.mathworks.com/matlabcentral/answers/293235
If you are still experiencing this issue, please contact MathWorks support:
-Cody Lamke
FADI ZAYTOUNA
2021 年 3 月 30 日
MATLAB Support Package for USB Webcams has not been installed. Open Add-On Explorer to install the Webcam Support Package.
1 件のコメント
Walter Roberson
2021 年 3 月 30 日
Okay, and what happened when you installed the Webcam Support Package as indicated?
Matthew McGuire
2021 年 4 月 27 日
It seems that my Mac can connect to anything on the internet except the matlab download servers. Strange and frustrating.
[MacBook Pro (15-inch, 2019) Big Sur, version 11.3 (20E232)]
1 件のコメント
Matthew McGuire
2021 年 4 月 27 日
I know there are possible solutions mentioned here. I don't use a proxy, and have an outstanding connection. It should not be complicated.
shanshan shi
2021 年 5 月 18 日
I want to get the installation file UAV Toolbox Support Package for PX4 Autopilots Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
597680582@qq.com
Thank you.
0 件のコメント
muzemil kemal
2021 年 5 月 31 日
There is a problem downloading the support package in my computer.how can solve the problem
0 件のコメント
lucas chunlei
2021 年 7 月 14 日
There is a problem downloading the support package in my computer.how can solve the problem
1 件のコメント
Colin Fraser
2021 年 7 月 21 日
If you are still experiencing this issue, please create a service request below.
-Colin Fraser
javad salman
2021 年 9 月 18 日
I want to get the installation file for MATLAB Support Package for USB Webcams. Please send me the package file. javadsa5045@gmail.com
0 件のコメント
Haoliang
2021 年 10 月 8 日
I really want some Support packages like"googlenet","alexnet","resnet","usbwebcams" and other cnn network, but I can't download. Could anybody send me some above Support packages? please!!
614136484@qq.com
0 件のコメント
R SRIRANJANI RAMAKRISHNAN
2021 年 12 月 11 日
The problem still arise after tried all the above said solutions,can anyone clarify it?
0 件のコメント
mohma najii
2022 年 2 月 17 日
I want some packages like"googlenet","Squeezenet","resnet" and other cnn network, but I can't download these.please send me some above Support packages.
nmohmad09@gmail.com
0 件のコメント
云辉 王
2022 年 3 月 8 日
使用管理员运行 MATLAB 重新下载c2000安装包 我就是这样解决的 仅供参考
1 件のコメント
Walter Roberson
2022 年 3 月 8 日
Approximate translation:
Use the administrator to run MATLAB and re-download the c2000 installation package. This is how I solved it. FYI
Cl Xie
2022 年 3 月 17 日
It's the problem of speed of the Ethernet. I solved the problem by using Ethernet/cable instead of wifi!
0 件のコメント
Lauren Gillis
2022 年 3 月 17 日
I had the same error and it prompts to come here with no resolution @MathWorks Support Team can you help with this? There's a lot of people having the same error
0 件のコメント
Xiaoyu Chen
2022 年 3 月 31 日
i want add ons the arduino matlab package
1 件のコメント
R SRIRANJANI RAMAKRISHNAN
2022 年 3 月 31 日
I also got same error. Mathworks team helped me to install the support packages.
Download this file
Inside of the files that were moved over, there is a readme text document that provides steps for the installation process.
Saeed Sadeghi
2022 年 4 月 4 日
Why do I receive the error "There was a problem downloading the Support Package"?
Chuheng Ding
2022 年 4 月 10 日
Hei bros, DO NOT Use the campus network to download, switch traffic or hotspots.
0 件のコメント
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