Why do I receive the error "There was a problem downloading the Support Package"?

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Why do I receive the error "There was a problem downloading the Support Package"?

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MathWorks Support Team
MathWorks Support Team 2022 年 5 月 13 日 4:00
編集済み: MathWorks Support Team 2022 年 5 月 13 日 11:07
This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.  
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages): 
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file. 
  16 件のコメント
Cai Zhihe
Cai Zhihe 2022 年 1 月 12 日
I have solved this problem by disconnecting my VPN

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その他の回答 (52 件)

Hewy.j
Hewy.j 2018 年 7 月 31 日
I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!
  8 件のコメント
masoud amir
masoud amir 2022 年 2 月 8 日
It also worked for me! Thank you very very much!!

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Chen Xiao
Chen Xiao 2018 年 4 月 1 日
In first attempt id didn't install the support package. But, in second attempt, it did. It seems that sometimes there is error in the host server.

Shahrokh Firouzi
Shahrokh Firouzi 2017 年 8 月 25 日
For me has the same problem, I have to fix this error as soon as possible, If anybody know the way please let us know. Download Error
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer
  5 件のコメント
Walter Roberson
Walter Roberson 2021 年 10 月 14 日
Note: issues having to do with browsers would be avoided if you have a version of MATLAB new enough to support downloading packages using the Add-On Installer (I am not sure at the moment when that happened... 2018 timeframe at latest)

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SuJin Lim
SuJin Lim 2017 年 4 月 6 日
I want to get the installation file for MATLAB Support Package for USB Webcams.
Please send me the package file.
Thank you.
  2 件のコメント
Subham Jain
Subham Jain 2019 年 4 月 17 日
thank you. It worked

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Ghasem Abdi
Ghasem Abdi 2017 年 6 月 30 日
Dear Sir/Madam,
The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email is ghasem.abdi@yahoo.com
Thanks in advance, Ghasem Abdi
  2 件のコメント
Walter Roberson
Walter Roberson 2018 年 2 月 9 日
You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.

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fanjie li
fanjie li 2017 年 8 月 26 日
I want to get the installation file for Simulink Support Package for Arduino Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
Thank you.

jason Zhou
jason Zhou 2017 年 10 月 19 日
I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"
  5 件のコメント
renp zhou
renp zhou 2021 年 11 月 12 日
Always problems to me for Communications Toolbox Support Package for USRP Radio

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Md. Mubarak Hossain
Md. Mubarak Hossain 2017 年 11 月 6 日
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
  1 件のコメント
Rumelo Amor
Rumelo Amor 2022 年 4 月 19 日
Turning off Adblock Plus worked for me. Thank you.

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Arafat Mukasa
Arafat Mukasa 2017 年 12 月 23 日
The solution for the problem.
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

salman khan
salman khan 2017 年 12 月 29 日
i was facing the same problem, it was resolved by chnging the proxy settings. Matlab addons doesnt work on proxy servers

Muhammad Qaisar Ali
Muhammad Qaisar Ali 2018 年 1 月 20 日
please help on this error

Edward Tyrance
Edward Tyrance 2018 年 2 月 9 日
i am having this same error with 2017a installing xilinxzynq7000.mlpkginstall
  2 件のコメント
Tech Support
Tech Support 2018 年 5 月 11 日
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin

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Pollok Tim
Pollok Tim 2018 年 2 月 13 日
Got the same error and tried several things... System: Ubuntu 14.03, MatlabR2017b
Tried:
  • 2 different internet connections (both Wlan and cable)
  • different browser (firefox and chrome) without addons
  • proxy on/off
  • firewall (ufw) on/off
I can install Matlab addons and functions but all features seem not to work... Anything else I can try?

Anietie etuk
Anietie etuk 2018 年 7 月 5 日
pls i need this package etukemmanuel25@gmail.com: MATLAB Support Package for USB Webcams

Persian Engineer
Persian Engineer 2018 年 7 月 23 日
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks sadegh_soleimani@yahoo.com
  1 件のコメント
Kyle Perry
Kyle Perry 2018 年 8 月 1 日
Hello,
If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.

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yang zhao
yang zhao 2018 年 9 月 12 日
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks zhao_yang2080@yeah.net

ali kucur
ali kucur 2018 年 10 月 11 日
Same error for HDL Coder Support Package for Xilinx Zynq Platform on 2018b.
  1 件のコメント
Justin Ghetti
Justin Ghetti 2018 年 10 月 24 日
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin

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Kothandan M
Kothandan M 2018 年 11 月 22 日
our Case Number is 03344100.
If you have a new technical support question, please submit a new request here : http://www.mathworks.com/contact_TS.html

yingfeng xu
yingfeng xu 2019 年 3 月 25 日
I donot konw

sajjad bagherian
sajjad bagherian 2019 年 4 月 24 日
hi I need a MATLAB Support Package for IP Cameras. but I can not install it if anyone can send me
sajjadbagherian69@gmail.com

Quantum
Quantum 2019 年 10 月 17 日
I donot konw

sergio dario gonzalez ruiz
sergio dario gonzalez ruiz 2020 年 1 月 23 日
no bajo

Tesfaye Tereche
Tesfaye Tereche 2020 年 2 月 19 日
Why do i recieve, this error when downloading matlab support package for Arduino hardware? There was a problem downloading the support package
  1 件のコメント
Tatenda Chodokufa
Tatenda Chodokufa 2022 年 2 月 2 日
Hi, how did you resolved the problem. lm also experiencing it

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changshu zhan
changshu zhan 2020 年 2 月 22 日
There is not the support package in my computer.

wenxuan han
wenxuan han 2020 年 2 月 26 日
我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.

Julius Zhu
Julius Zhu 2020 年 5 月 11 日
说要13.0的版本?

Wenda Xu
Wenda Xu 2020 年 5 月 27 日
I face the same question as you did.
If you set the Chrome as you default Internet browser, shut down all the extensions and try again.
It seems that somehow the chrome extensions act to prevent the programme from downloading the MATLAB extensions.

Farhan Annur Mahmudi
Farhan Annur Mahmudi 2020 年 6 月 17 日
Try using a VPN or a proxy. The problem might be your internet provider in your country

Yijia Cai
Yijia Cai 2020 年 6 月 20 日
Hello guys,
I want to get the installation file for Simulink Support Package for Parrot Minidrones
Please send me the package file.
I have tried download the file for many times, but failed.
zceecai@ucl.ac.uk
Thank you.
  2 件のコメント
Cody Lamke
Cody Lamke 2020 年 6 月 23 日
Hello,
For information on downloading the installation package for Simulink Support Package for Parrot Minidrones, you may refer to the following link:
How do I Download and Install a Support Package on an Offline Machine?https://www.mathworks.com/matlabcentral/answers/293235
If you are still experiencing this issue, please contact MathWorks support:
-Cody Lamke

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Nur Nafiiyah
Nur Nafiiyah 2020 年 10 月 7 日
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer?
  1 件のコメント
matthieu aerssens
matthieu aerssens 2020 年 10 月 7 日
Hi! did you find a solution?

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John Jomel Pangilinan
John Jomel Pangilinan 2020 年 10 月 7 日
Can't download package

Alemayehu Tsige
Alemayehu Tsige 2021 年 2 月 17 日
Can't download

Mohamed Saied
Mohamed Saied 2021 年 3 月 12 日
Can't download

Thoai Pham
Thoai Pham 2021 年 3 月 20 日
đéo tải được Ardiuno
  1 件のコメント
Image Analyst
Image Analyst 2021 年 3 月 20 日
Call tech support for all installation help for fast and free help.

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FADI ZAYTOUNA
FADI ZAYTOUNA 2021 年 3 月 30 日
Error using webcamlist (line 18)
MATLAB Support Package for USB Webcams has not been installed. Open Add-On Explorer to install the Webcam Support Package.
  1 件のコメント
Walter Roberson
Walter Roberson 2021 年 3 月 30 日
Okay, and what happened when you installed the Webcam Support Package as indicated?

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Brady P
Brady P 2021 年 4 月 13 日
編集済み: Brady P 2021 年 4 月 13 日
Sign out and sign in agian with your mathwork account in matlab. works for me

Matthew McGuire
Matthew McGuire 2021 年 4 月 27 日
It seems that my Mac can connect to anything on the internet except the matlab download servers. Strange and frustrating.
[MacBook Pro (15-inch, 2019) Big Sur, version 11.3 (20E232)]
  1 件のコメント
Matthew McGuire
Matthew McGuire 2021 年 4 月 27 日
I know there are possible solutions mentioned here. I don't use a proxy, and have an outstanding connection. It should not be complicated.

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shanshan shi
shanshan shi 2021 年 5 月 18 日
I want to get the installation file UAV Toolbox Support Package for PX4 Autopilots Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
597680582@qq.com
Thank you.

muzemil kemal
muzemil kemal 2021 年 5 月 31 日
There is a problem downloading the support package in my computer.how can solve the problem

lucas chunlei
lucas chunlei 2021 年 7 月 14 日
There is a problem downloading the support package in my computer.how can solve the problem
  1 件のコメント
Colin Fraser
Colin Fraser 2021 年 7 月 21 日
If you are still experiencing this issue, please create a service request below.
-Colin Fraser

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Abdulkadir iyyaka Audu
Abdulkadir iyyaka Audu 2021 年 7 月 30 日
I wanted to install mingw64 in matlab.

javad salman
javad salman 2021 年 9 月 18 日
I want to get the installation file for MATLAB Support Package for USB Webcams. Please send me the package file. javadsa5045@gmail.com

Haoliang
Haoliang 2021 年 10 月 8 日
I really want some Support packages like"googlenet","alexnet","resnet","usbwebcams" and other cnn network, but I can't download. Could anybody send me some above Support packages? please!!
614136484@qq.com

R SRIRANJANI RAMAKRISHNAN
R SRIRANJANI RAMAKRISHNAN 2021 年 12 月 11 日
The problem still arise after tried all the above said solutions,can anyone clarify it?

BEW
BEW 2022 年 2 月 16 日
i want add ons the arduino matlab package

mohma najii
mohma najii 2022 年 2 月 17 日
I want some packages like"googlenet","Squeezenet","resnet" and other cnn network, but I can't download these.please send me some above Support packages.
nmohmad09@gmail.com

云辉 王
云辉 王 2022 年 3 月 8 日
使用管理员运行 MATLAB 重新下载c2000安装包 我就是这样解决的 仅供参考
  1 件のコメント
Walter Roberson
Walter Roberson 2022 年 3 月 8 日
Approximate translation:
Use the administrator to run MATLAB and re-download the c2000 installation package. This is how I solved it. FYI

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Cl Xie
Cl Xie 2022 年 3 月 17 日
It's the problem of speed of the Ethernet. I solved the problem by using Ethernet/cable instead of wifi!

Lauren Gillis
Lauren Gillis 2022 年 3 月 17 日
I had the same error and it prompts to come here with no resolution @MathWorks Support Team can you help with this? There's a lot of people having the same error

Xiaoyu Chen
Xiaoyu Chen 2022 年 3 月 31 日
i want add ons the arduino matlab package
  1 件のコメント
R SRIRANJANI RAMAKRISHNAN
R SRIRANJANI RAMAKRISHNAN 2022 年 3 月 31 日
I also got same error. Mathworks team helped me to install the support packages.
Download this file
Inside of the files that were moved over, there is a readme text document that provides steps for the installation process.

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Saeed Sadeghi
Saeed Sadeghi 2022 年 4 月 4 日
Why do I receive the error "There was a problem downloading the Support Package"?

Chuheng Ding
Chuheng Ding 2022 年 4 月 10 日
Hei bros, DO NOT Use the campus network to download, switch traffic or hotspots.

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