This is a generic error message indicating that there was an exception or problem within MATLAB that caused it to crash. This is a generic error message, and there are many possible reasons for MATLAB to crash.
Here are common troubleshooting steps you can attempt before contacting Mathworks support.
Why will MATLAB not start up properly on my windows based system?
Locate the MATLAB crash log or crash dump file, which may shed light on what caused the crash. The crash log/dump files can be read with a text editor such as Notepad, vi, or nano. Details on how to locate the crash log/dump file are available here:
How do I locate the crash dump files generated by MATLAB?
If you are unable to determine the cause of the crash based on the information in the crash log, please contact MathWorks support for assistance. You may be asked to provide the crash dump files along with details of what operation you were performing in MATLAB at the time of the crash.
When contacting support, you can call our support team for your region, or submit a support request through your MathWorks account at MathWorks.com. When submitting through MathWorks.com, please attach the crash dump file when submitting the support case.
MathWorks Support contact information is available here:
