Problem with documentation on permanently offline devices. Opening help result with an empty page with "Page not found" message

I'm facing a rather ridiculous problem when opening the help on a permanently offline machine. After opening the help I see this page in my browser:

I've tried to reinstall the documentation three times but after a couple of days this issue occurs again. I've checked the installation directory (matlabshared.supportpkg.getSupportPackageRoot) and all the files apparently are there (nearly 15GB).

Out of desperation I even tried using ai chatbots and nearly all of them are either grossly wrong or just suggest opening the help using web([docroot '/documentation-center.html'], '-browser') which would result in a flickering (it was rapidly refereshing) page that wouldn't let me click on anything.

I followed the instructions of this page step-by-step so I'm not sure where it went wrong.

Answer 1

[Image Analyst]

Since it's an installation problem, you can call the main technical support line and ask for Installation. It will be free.