Attempting to login to university account sends me to account creation page

I'm attempting to login to Matlab Online through my university. It redirects to my university login fine, but after I login through my university it attempts to send me to the account creation page, which doesn't work because I have already created my account. It doesn't matter what browser or device I use.

[Cris LaPierre]

You might try the suggestions given in this answer: https://www.mathworks.com/matlabcentral/answers/1743190-i-want-to-access-matlab-through-my-univerty-s-account#answer_1360307

If they don't help, there may be an issue with your account. Please contact support: https://www.mathworks.com/support/contact_us.html