i have a error Unable to load support package information. This may be due to network problems. Verify your network connection and retry the support package installat

Unable to load support package information.

This may be due to network problems. Verify your network

connection and retry the support package installation.

If the problem persists, contact MathWorks Technical support.

Answer 1

[Jaswanth]

Hi Asmae,

Regarding the issue you're encountering described as “Unable to load support package information,” It appears that this problem may stem from the discontinuation of support packages for MATLAB R2016a and earlier versions. To access and use the required support packages effectively, upgrading to a more recent version of MATLAB will be necessary, as per the following article by MathWorks Support Team:

https://www.mathworks.com/matlabcentral/answers/1992058-why-do-i-get-unable-to-load-support-package-information-when-trying-to-download-or-install-a-suppo#answer_1267558

I hope the information provided above is helpful.