Activation problems

Hi,

Trying to activate my Matlab license offline today (5 Nov, 2011). Downloaded the folder on another computer, and transferred it to the needed computer. As instructed, I entered the path to the license file, but received the following error when trying to continue:

"There was an unexpected exception. See the log file (/tmp/aws.log)."

(Really informative, as usual).

Matlab still doesn't run even after I tried changing the java preferences to run a different version: I had two options in the java applet runtime settings: J2SE 1.4.2 and J2SE 5.0. I had had the latter selected, so I switched to the former; but to no avail. I also tried dragging the former to the top of the list in the Java application runtime settings. Again, no luck

Please help,

Julian

[Jan]

"Downloaded the folder on another computer, and transferred it to the needed computer." Which folder? What does /tmp/aws.log tell you about the problems?

Answer 1

[Walter Roberson]

Installation issues are best handled through Mathworks Technical Support, which offers free support for installation matters.