Why do I get a connection timeout error when setting up MATLAB Web App Server on Azure?

Why do I get a connection timeout error when setting up MATLAB Web App Server on Azure?

Answer 1

[MathWorks Support Team]

This issue is likely due to the inbound security rules for the network security group created during deployment. The Network License Manager will allow connections from the IP addresses specified in the "Allow connections from" section of the deployment template. However, if you are attempting to access from a new IP address or your IP address regularly changes, you may encounter this issue when attempting to access these URLs.To allow connections from new IP addresses, complete the following steps in Azure:1. Go to the Resource Group of the deployment.2. Locate and click the Network Security Group (NSG) resource. This resource would have a name netlm-nsg.3. On the NSG view, click "Inbound Security Rules" from the left pane, then click "Add".4. In the "Source" parameter, choose "IP Addresses". In the dropdown that appears below, provide the value of the IP address or CIDR range that needs access to the dashboard and license manager.