Installer stuck at confirm user page on linux (Ubuntu)

I am tying to install Matlab on my machine Ubuntu (Kubuntu) 20.04.2 LTS . I can log in into my account in the installer and verify my license but then in the Confirm user page I cannot write in the username checkbox (but the cursor is shown) and the Next button is greyed out. Even checking "restore default" that puts root in the username box I am not able to progress. I was able to install it on a plain Ubuntu linux distro, may the KDE desktop be a problem? There could be a workaround?

[DGM]

Ah. This might be related:

https://www.mathworks.com/support/bugreports/1797911

https://www.mathworks.com/matlabcentral/answers/417183-keyboard-input-is-not-working-in-matlab-guis-on-ubuntu-18-04

Workarounds that I tend to use:

Once you place the cursor, clicking on the titlebar of the window (and not moving the mouse!) may allow keyboard focus.

Once you place the cursor, switching workspaces via the keyboard may allow keyboard focus.

[Pius]

Same Problem, the MATLAB Linux Installer is so bugged it just sucks.

Makes everyone want to eliminate any MATLAB use if possible

[Theodore Bounds]

Same issue on 22.04.1 LTS

[Job Wijnen]

Had the same problem on Ubuntu 22.04.1 LTS. Switching from Wayland to Xorg allowed me to install it. There is a small gear icon in the right-bottom of the screen when you log in to ubuntu. You choose Ubuntu on Xorg over there.

Answer 1

[Nikolas Schwarz]

I had the same issue. I figured out that it works if you do not use the mouse at all. Instead, use TAB and the arrow keys to navigate, SPACE to check boxes and ENTER to confirm.

[Daniel Smetankin]

This solution worked great thanks!

[Guilherme Nobre]

Cannot believe it but this really worked for some reason.... I had the same issue on Fedora Workstation 38 and fixed it this same way. Thanks a lot!

[Lyric Khare]

it worked for Ubuntu 22.04.3 LTS and matlab 2023a

[Chris Rorden]

Thanks Nikolas, this worked for me as well.

[Khalid Hersafril]

legend! Thank you. I've been pulling my hair out trying to figure it out

Answer 2

[Job Wijnen]

Had the same problem on Ubuntu 22.04.1 LTS. Switching from Wayland to Xorg allowed me to install it. There is a small gear icon in the right-bottom of the screen when you log in to ubuntu. You choose Ubuntu on Xorg over there.

[GEORGIOS]

Thanks! No idea why this works, or even what's the difference between wayland/xorg.. I hope they plan a bugfix on this one

[Jake Moss]

Pretty sad that this has been known about for 5 years and still isn't fixed.

https://au.mathworks.com/support/bugreports/1797911

Answer 3

[Atiq]

Hey so this might be late but i also had the same problem, the way i solved it on Ubuntu 22.04 was by right clicking the install (in the dowload folder that is extracted so "/downloads/matlab_R2023a/install") and "run as program" . I am no longer stuck on the confirm page.

[Julian Litz]

You are a genius. thx

[Sriram]

You juz genius

Answer 4

[Benjamin]

I have the same problem. Vanilla Ubuntu System Ubuntu 22.04.1 LTS. Does anybode working on that problem here?

[Manoj Manoj]

I also have the same problem.

[Image Analyst]

Here is your fastest route to success: https://matlab.fandom.com/wiki/FAQ#During_installation,_the_installer_crashes,_hangs,_gives_an_error_message,_does_not_authenticate_your_license,_or_otherwise_does_finish_installing_correctly.

Answer 5

[CARLO SANAPO]

Same problem for me!!! Trying install on ubuntu 21.04 but the installer stuck at confirm user section!

i wanna cry

[DGM]

Did you try the above comment to see if the keyboard focus could momentarily be restored? I'm not sure if that bug is the cause, but it's worth a shot since I doubt you're running XFCE, and I doubt the bug has become anything but worse in the years since it was created.

[CARLO SANAPO]

I switched to xfce and finally it works...BUT

when the installer remind me to check my university license by the "click here" hypertext button, again, nothing happens.

Answer 6

[Aish]

Exactly Same issue here as well, this occurs only when I run install binary with sudo, but if I dont run it with sudo the installer fails to write to the installation directory

[Image Analyst]

Here is your fastest route to success: https://matlab.fandom.com/wiki/FAQ#During_installation,_the_installer_crashes,_hangs,_gives_an_error_message,_does_not_authenticate_your_license,_or_otherwise_does_finish_installing_correctly.