MATLAB Web Apps are not supported on this device (Phone)

Good night everybody,

I am currently trying to develop a MATLAB Web App on MATLAB Web Server R2020b. This application works fine on Desktop, however if I try to access it on any phone an error "MATLAB Web Apps are not supported on this device" appears. I have accessed the link (https://es.mathworks.com/help/compiler/webapps/supported-browsers-and-platform-incompatibilities.html#:~:text=Web%20apps%20are%20compatible%20with,Chrome%E2%84%A2%20browser%20on%20Chromebooks.) of the error and there is nothing about incompatibility with phones. Are phones and maybe some other devices unhandled by Web Apps or this is some unrelated error which I can't manage to find? As an example, if I try to access with Chrome or Firefox on a Pixel 2 the error of the image appears, however if I turn on "View in desktop mode" it works correctly and I can see my app.

Thank you all,

Marcos

Answer 1

[Cris LaPierre]

Perhaps this page?

MATLAB Online, Simulink Online, and Self-Paced Training are currently not supported on smartphones or tablets. Use MATLAB Mobile to access MATLAB on your iPhone, iPad, or Android device.

[Marcos]

So is MATLAB Online related to the MATLAB Web App Server? The strange thing is also that if I use the responsive option in Chrome in a desktop computer the incompatible browser error appears. I see this comes from JavaScript, maybe there is an option to disable it on the server?

[Cris LaPierre]

The message seems to be a result of an auto-diagnostic, so I wouldn't be optimistic. Best would be to check with customer support.