matlab 2017b standalone application: windows install server not responding error on app trying to start

I created a standalone matlab 2017b application. When I try to install and run it on a different computer that does not have Matlab installed I get the following errors:

Windows Installer - Preparing to install. It just seems to hang at this pop up window.

Windows install server not responding. If I wait long enough I get this pop up window.

I ran the "for_redistribution/MyAppInstaller_web.exe" to install all the needed files to run with out actually installing MatLab.

Thanks for the help

Eric

Answer 1

[Sahithi Kanumarlapudi]

Hi,

Can you ensure that the machine where you are trying to execute the app has MATLAB runtime installed. If yes, check whether if the version of MATLAB runtime is same on this machine and the machine which has MATLAB. As this error might occur due to version mismatch.

[Jeremy Popp]

MATLAB runtime that is installed on the machine trying to run the standalone application:

<?xml version="1.0" encoding="UTF-8"?>

<!-- Version information for MathWorks R2017b Release -->

<MathWorks_version_info>

<version>9.3.0.713579</version>

<release>R2017b</release>

<description></description>

<date>Sep 14 2017</date>

<checksum>2588989935</checksum>

</MathWorks_version_info>

Here is the version on the machine generating the standalone application from Matlab command line:

>> [major, minor] = mcrversion

major = 9

minor = 3

From the xml file on the machine generating the standalone application:

<!-- Version information for MathWorks R2017b Release -->

<MathWorks_version_info>

<version>9.3.0.713579</version>

<release>R2017b</release>

<description></description>

<date>Sep 14 2017</date>

<checksum>2588989935</checksum>

</MathWorks_version_info>