Error installing Vex microcontroller support package in Matlab 2016a

When trying to install the vex microcontroller support package, I get the following error.

"There was an error installing third-party software for Support Package ARM Cortex-based VEX Microcontroller: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download does not contain archives for third-party software used by the support package."

Here is the output of the install:

>> hwconnectinstaller.internal.inform('showmessage',true)
showmessage
getPackageListFromWeb: http://www.mathworks.com/supportfiles/supportpackages/R2016a/package_registry.xml -> C:\Users\BSINY_~1\AppData\Local\Temp\tpc2b08a49_7add_4289_8dea_c9db3db3f2a7
checkForConflicts: No soft conflicts for ARM Cortex-based VEX Microcontroller
MWAccountLogin: Status = SUCCEEDED, mwausername = [e-mail], token = MSx3MHgwMG91eTNudGRmdWFkN2xneTZ4am55cnA1YnFob25vbGtzdmJ6Y21ubzE0LFRNTFlwb0VrMmU0Sll2ZFZWRk9ydDM5U2ttOVhLeDVFZGMrMzh3RzZBanNvelRSOE5IT2hqdmlWS05aNG8zQ3JpK2RLR2tGWmpicjRhZitHTUNPRGRoeXV3ZHVRVkRoUS9MUlBlcm5VU1pCVlFLOGhzN01kSU5sV2I5YUNWL1Z1QkZuMndCQ3VLNHhXZFZmamdvT3YrQT09

MWAccountLogin: Status = SUCCEEDED, mwausername = [e-mail], token = MSx3MHgwMG91eTNudGRmdWFkN2xneTZ4am55cnA1YnFob25vbGtzdmJ6Y21ubzE0LFRNTFlwb0VrMmU0Sll2ZFZWRk9ydDM5U2ttOVhLeDVFZGMrMzh3RzZBanNvelRSOE5IT2hqdmlWS05aNG8zQ3JpK2RLR2tGWmpicjRhZitHTUNPRGRoeXV3ZHVRVkRoUS9MUlBlcm5VU1pCVlFLOGhzN01kSU5sV2I5YUNWL1Z1QkZuMndCQ3VLNHhXZFZmamdvT3YrQT09

UsageDataWebService: Initialized (SessionId = 4b052566-3c69-49af-b704-a894430a97ff)
UsageDataWebService: Preparing to log 20 application events
UsageDataWebService: Application events sent
executeConfirm/installWorkflow: ARM Cortex-based VEX Microcontroller
executeConfirm/installFromInternet: ARM Cortex-based VEX Microcontroller
executeConfirm/performThreadedDownload: ARM Cortex-based VEX Microcontroller
getPackageListFromWeb: http://www.mathworks.com/supportfiles/supportpackages/R2016a/package_registry.xml -> C:\Users\BSINY_~1\AppData\Local\Temp\tp80d311d9_8da0_44d3_9c12_573a15aef8eb
Using SSI Download strategy
Calling SSI with support package basecode: EC_VEX_MICRO
Calling SSI with login token: MSx3MHgwMG91eTNudGRmdWFkN2xneTZ4am55cnA1YnFob25vbGtzdmJ6Y21ubzE0LFRNTFlwb0VrMmU0Sll2ZFZWRk9ydDM5U2ttOVhLeDVFZGMrMzh3RzZBanNvelRSOE5IT2hqdmlWS05aNG8zQ3JpK2RLR2tGWmpicjRhZitHTUNPRGRoeXV3ZHVRVkRoUS9MUlBlcm5VU1pCVlFLOGhzN01kSU5sV2I5YUNWL1Z1QkZuMndCQ3VLNHhXZFZmamdvT3YrQT09
Calling SSI with downloadDir: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
SSI Download Launcher completed with return code: 0
UsageDataWebService: Preparing to log 3 application events
UsageDataWebService: Application events sent
UsageDataWebService: Preparing to log 1 application events
UsageDataWebService: Application events sent
Support Packages dicoverable by SPI 1
Support Packages dicoverable by SSI 1
Diff in support packages

----- Nondiscoverable Basecodes found in SP Registry -----

----- Nondiscoverable Basecodes found in Product definition-----

Installing support package with base code : EC_VEX_MICRO
Installing support package from : C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
Installing support package to : C:\Users\BSINY_~1\AppData\Local\Temp\tp610b5bf3_d3c6_4604_8b40_092d4d7963cb
Installer return code : 0
RegistryUtils.addDirsToPath for "ARM Cortex-based VEX Microcontroller"
downloadUrlCatalogFile: http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/urlcatalog.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\urlcatalog.xml
download: urlcatalog for "ARM Cortex-based VEX Microcontroller" = C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\urlcatalog.xml
urlcatalog for "GNU Tools for ARM Embedded Processors" FileName: "$[gnu_arm_embedded:filename]" -> "arm-none-eabi-gcc.exe"
urlcatalog for "GNU Tools for ARM Embedded Processors" Archive: "$[gnu_arm_embedded:archive]" -> "gcc-arm-none-eabi-4_7-2013q3-20130916-win32.zip"
urlcatalog for "GNU Tools for ARM Embedded Processors" DownloadUrl: "$[gnu_arm_embedded:downloadurl]" -> "https://launchpad.net/gcc-arm-embedded/4.7/4.7-2013-q3-update/+download"
downloadInstructionSet: http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/gccarm_4_7_2013_win.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\gccarm_4_7_2013_win.xml
Downloading GNU Tools for ARM Embedded Processors
downloadThirdPartyPackage: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\gccarm_4_7_2013_win.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
urlcatalog for "PROS Library" FileName: "$[pros_lib:filename]" -> "ProjectFiles.zip"
urlcatalog for "PROS Library" Archive: "$[pros_lib:archive]" -> "ProjectFiles.zip"
urlcatalog for "PROS Library" DownloadUrl: "$[pros_lib:downloadurl]" -> "http://downloads.sourceforge.net/project/purdueros/2b10/other"
downloadInstructionSet: http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/proslib_win_maci64.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\proslib_win_maci64.xml
Downloading PROS Library
downloadThirdPartyPackage: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\proslib_win_maci64.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
urlcatalog for "VEXnet Serial USB Driver" FileName: "$[vex_serial_usb_driver:filename]" -> "VEX_Driver_Installer_110111.zip"
urlcatalog for "VEXnet Serial USB Driver" Archive: "$[vex_serial_usb_driver:archive]" -> "VEX_Driver_Installer_110111.zip"
urlcatalog for "VEXnet Serial USB Driver" DownloadUrl: "$[vex_serial_usb_driver:downloadurl]" -> "http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/R2014a"
downloadInstructionSet: http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/vexdriver_win64.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vexdriver_win64.xml
Downloading VEXnet Serial USB Driver
downloadThirdPartyPackage: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vexdriver_win64.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
urlcatalog for "VEX Microcontroller Companion App" FileName: "$[vex_companion:filename]" -> "VEX_Companion_v2.2.mlappinstall"
urlcatalog for "VEX Microcontroller Companion App" Archive: "$[vex_companion:archive]" -> "VEX_Companion_v2.2.mlappinstall"
urlcatalog for "VEX Microcontroller Companion App" DownloadUrl: "$[vex_companion:downloadurl]" -> "http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/"
downloadInstructionSet: http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/vex_app.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vex_app.xml
Downloading VEX Microcontroller Companion App
downloadThirdPartyPackage: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vex_app.xml -> C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
RegistryUtils.removeDirsFromPath for "ARM Cortex-based VEX Microcontroller"
executeConfirm/performThreadedDownload: Starting 3p downloads
executeConfirm/installWorkflow: ARM Cortex-based VEX Microcontroller
executeConfirm/installFromFolder: ARM Cortex-based VEX Microcontroller
Support Packages dicoverable by SPI 1
Support Packages dicoverable by SSI 1
Diff in support packages

----- Nondiscoverable Basecodes found in SP Registry -----

----- Nondiscoverable Basecodes found in Product definition-----

installSupportPkg: "ARM Cortex-based VEX Microcontroller" to "C:\MATLAB\SupportPackages\R2016a"
UsageDataWebService: Preparing to log 3 application events
UsageDataWebService: Application events sent
UsageDataWebService: Preparing to log 1 application events
UsageDataWebService: Application events sent
Installing support package with base code : EC_VEX_MICRO
Installing support package from : C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download
Installing support package to : C:\MATLAB\SupportPackages\R2016a
Installer return code : 0
installSupportPkg: urlcatalog for "ARM Cortex-based VEX Microcontroller" = C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\urlcatalog.xml
RegistryUtils.addDirsToPath for "ARM Cortex-based VEX Microcontroller"
urlcatalog for "GNU Tools for ARM Embedded Processors" FileName: "$[gnu_arm_embedded:filename]" -> "arm-none-eabi-gcc.exe"
urlcatalog for "GNU Tools for ARM Embedded Processors" Archive: "$[gnu_arm_embedded:archive]" -> "gcc-arm-none-eabi-4_7-2013q3-20130916-win32.zip"
urlcatalog for "GNU Tools for ARM Embedded Processors" DownloadUrl: "$[gnu_arm_embedded:downloadurl]" -> "https://launchpad.net/gcc-arm-embedded/4.7/4.7-2013-q3-update/+download"
urlcatalog for "PROS Library" FileName: "$[pros_lib:filename]" -> "ProjectFiles.zip"
urlcatalog for "PROS Library" Archive: "$[pros_lib:archive]" -> "ProjectFiles.zip"
urlcatalog for "PROS Library" DownloadUrl: "$[pros_lib:downloadurl]" -> "http://downloads.sourceforge.net/project/purdueros/2b10/other"
urlcatalog for "VEXnet Serial USB Driver" FileName: "$[vex_serial_usb_driver:filename]" -> "VEX_Driver_Installer_110111.zip"
urlcatalog for "VEXnet Serial USB Driver" Archive: "$[vex_serial_usb_driver:archive]" -> "VEX_Driver_Installer_110111.zip"
urlcatalog for "VEXnet Serial USB Driver" DownloadUrl: "$[vex_serial_usb_driver:downloadurl]" -> "http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/R2014a"
urlcatalog for "VEX Microcontroller Companion App" FileName: "$[vex_companion:filename]" -> "VEX_Companion_v2.2.mlappinstall"
urlcatalog for "VEX Microcontroller Companion App" Archive: "$[vex_companion:archive]" -> "VEX_Companion_v2.2.mlappinstall"
urlcatalog for "VEX Microcontroller Companion App" DownloadUrl: "$[vex_companion:downloadurl]" -> "http://www.mathworks.com/supportfiles/supportpackages/resources/armcortexbasedvexmicrocontroller/"
checkArchiveForInstall: instruction set download Not Required
loadInstructionSet: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\gccarm_4_7_2013_win.xml 

loadInstructionSet: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\proslib_win_maci64.xml 

loadInstructionSet: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vexdriver_win64.xml 

loadInstructionSet: C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download\vex_app.xml 

uninstallSupportPkg: "ARM Cortex-based VEX Microcontroller" from "C:\MATLAB\SupportPackages\R2016a\toolbox\target\supportpackages\vexarmcortex"
Uninstallig support package with base code : EC_VEX_MICRO
Uninstalling support package from : C:\MATLAB\SupportPackages\R2016a
Uninstalling support package with product name: Simulink Coder Support Package for ARM Cortex-based VEX Microcontroller
Installer return code : 0
RegistryUtils.removeDirsFromPath for "ARM Cortex-based VEX Microcontroller"
UsageDataWebService: Preparing to log 2 application events
UsageDataWebService: Application events sent
Error using hwconnectinstaller.internal.InstructionSetThirdPartyStrategy/installThirdPartyPackages
There was an error installing third-party software for Support Package ARM Cortex-based VEX Microcontroller:
C:\MATLAB\SupportPackages\R2016a\downloads\armcortexbasedvexmicrocontroller_download 
does not contain archives for third-party software used by the support package.

   To continue with support package installation: 
   Use "Install from Internet"
   or 
   Use "Download from Internet" to download the complete set of files, and retry installing from folder.

Error in hwconnectinstaller.PackageInstaller/installTpPkgs

Error in hwconnectinstaller.PackageInstaller/install

Error in hwconnectinstaller.PackageInstaller/installRecursiveImp

Error in hwconnectinstaller.PackageInstaller/installRecursive

Error in hwconnectinstaller.internal.executeConfirm

Error in hwconnectinstaller.internal.executeConfirm

Error in hwconnectinstaller.internal.executeConfirm

Error in hwconnectinstaller.Step/next

Error in hwconnectinstaller.internal.executeConfirm>@(varargin)hStep.next(varargin{:})

Error in hwconnectinstaller.util.download.MWDownloadManager/fireMethod

Error in hwconnectinstaller.util.download.MWDownloadManager

Error in hgfeval (line 62)
        feval(fcn{1},varargin{:},fcn{2:end});

Error in javaaddlistener>cbBridge (line 52)
    hgfeval(response, java(o), e.JavaEvent)

Error in javaaddlistener>@(o,e)cbBridge(o,e,response) (line 47)
                          @(o,e) cbBridge(o,e,response));

[Noah Baden]

I had the same problem, have you since found a solution?

[Walter Roberson]

A series of files failed at the same time due to changes on the googlecode site. So-far the work-arounds have been to locate another copy of the files to download. However, I am not certain that is the same situation as this one.

[Noah Baden]

Why is there no other documentation of this?

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/182841-cannot-download-http-www-mathworks-com-supportpackages-wget_for_windows-wget-exe#answer_171817

[Noah Baden]

I don't think this helps in this situation, as what seemed to happen here is that the installer does not have the archives for the third party software. The other question doesn't help to show where to go to get those archives.

[Walter Roberson]

You asked where there was documentation of it and I showed you. Documentation is not the same as solution. For solutions to problems on the Mathworks end you should open a support request.

[Winter Bragg]

We tried to open a support request but get an error message - oops this page does not exist.

Answer 1

[Noah Baden]

After emailing mathworks about the issue, it was found that it was an issue with R2016a, and there was nothing actionable that a user was able to do. It has been fixed as of 9/20/2016.