I can't submit support tickets

What is wrong with the product? It's says my product is expiring in 44 days but it will not accept my license id when I open a ticket. Also, how do I fix the expiration problem. I do calculus III, Physics III this semester and I don't want to have problems with the product when the semester starts?

See attached files

   ----------------------------------------------------
    Your MATLAB license will expire in 43 days.
    Please contact your system administrator or
    MathWorks to renew this license.
   ----------------------------------------------------

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MATLAB Version: 8.5.0.197613 (R2015a)
MATLAB License Number: ••••••
Operating System: Microsoft Windows 7 Professional  Version 6.1 (Build 7601: Service Pack 1)
Java Version: Java 1.7.0_60-b19 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
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MATLAB                                                Version 8.5        (R2015a)
Simulink                                              Version 8.5        (R2015a)
Bioinformatics Toolbox                                Version 4.5.1      (R2015a)
Control System Toolbox                                Version 9.9        (R2015a)
Curve Fitting Toolbox                                 Version 3.5.1      (R2015a)
DSP System Toolbox                                    Version 9.0        (R2015a)
Data Acquisition Toolbox                              Version 3.7        (R2015a)
Image Processing Toolbox                              Version 9.2        (R2015a)
Instrument Control Toolbox                            Version 3.7        (R2015a)
Optimization Toolbox                                  Version 7.2        (R2015a)
Parallel Computing Toolbox                            Version 6.6        (R2015a)
Signal Processing Toolbox                             Version 7.0        (R2015a)
SimMechanics                                          Version 4.6        (R2015a)
Simscape                                              Version 3.13       (R2015a)
Simulink Control Design                               Version 4.2        (R2015a)
Stateflow                                             Version 8.5        (R2015a)
Statistics and Machine Learning Toolbox               Version 10.0       (R2015a)
Symbolic Math Toolbox                                 Version 6.2        (R2015a)
>>

Answer 1

[Chris Turnes]

How have you tried creating the support request? There are several ways you can contact the technical support team:

• Through the "contact us" page
• From the MATLAB desktop itself (see the "Request Support" button on the Home tab of the MATLAB desktop ribbon).
• Call technical support (508-647-7000) between 8:30 AM - 8:00 PM EST. Specifically, you'll want to speak with the licensing and installation team.

Answer 2

[Walter Roberson]

Your included images indicate Academic License. Individual users of Academic Licenses usually are not authorized to open support cases; the Asset Adminstrator or Technical Contact has to open the case for those licenses, usually.

Academic licenses do not normally expire (though their support might expire), but it is possible for sites to purchase site licenses for limited duration. You would probably need to contact your university IT administrators to arrange renewal through them.

One of the Mathworks employees might happen to notice the thread and be able to look up the administrators for your license. Or you might possibly be able to see who the contact is if you use the License Center https://www.mathworks.com/licensecenter/