Why do I receive "Products Already Installed" when installing MATLAB or additional toolboxes?

Why do I receive the following warning when re-installing MATLAB or additional toolboxes?

Products Already installed:

All selected products are already installed.

Answer 1

[MathWorks Support Team]

As of R2021b, the MathWorks Installer will provide a warning message if you attempt to reinstall products that are already installed.  The MathWorks Installer will not automatically uninstall and reinstall software. Please see below for instructions on:

• Uninstalling MATLAB
• Reinstalling a particular toolbox

Uninstalling MATLAB

To reinstall MATLAB, you must first uninstall MATLAB, then you will be able to proceed in the installation.  For instructions on how to uninstall MATLAB on each supported Operating System, please refer to the following links:

How do I uninstall or reinstall MATLAB on a Windows computer?

How do I uninstall MATLAB on a MacOS machine?  

How do I uninstall MATLAB products on a Linux machine?

Reinstalling a particular toolbox, other than MATLAB

If you would like to reinstall a particular toolbox, you must first uninstall the toolbox:

How do I uninstall a toolbox without uninstalling MATLAB?

Once uninstalled, you may proceed with the installation.

[Verizon DT]

This is really a bad answer from Matlab/Mathworks. The installer tool should determine if what needs to be installed/uninstalled to move forward. The user shouldn't have to be bogged down with this minutia.

[Walter Roberson]

How is it a bad answer? The tool does figure out what needs to be installed or uninstalled to move forward.

The scenario it is designed for is that some toolboxes are already installed, and the user goes back into the installer and asks to install several toolboxes including some toolboxes already installed. For example the user might have added toolboxes to the license and goes into the installer and asks to install everything, using the tick box that selects everything. The installer then warns "You already have some of those installed, I will skip installing those." How is that a bad design?

The responses that I am seeing here appear to be mostly from people for who installation failed part way for some reason, and are looking for a way to reinstall.

It might possibly be a good idea to have a "force reinstall" option in the installer. However... if you have an installation that is corrupted enough that you cannot run matlab (as people seem to be experiencing) then is rewriting the files going to be sufficient, or is it going to leave the garbage around that might interfere with the reinstalled version? If you have those kinds of problems, then is it perhaps better to uninstall everything and install again?

[Verizon DT]

Walter - clearly, there are many people having this problem. The main issue is you get to a point in the installer and it just gets stuck. I'm glad you aren't having any problems, but for those of us that do, Matlab needs to know this and address it.

[Walter Roberson]

@Verizon DT

Does the Mathworks answer describe what does happen? If so, then how is it a bad answer?

Wanting MATLAB to do something different than it currently does, does not mean that an accurate description of what it does is a "bad answer" .

"The installer tool should determine if what needs to be installed/uninstalled to move forward."

Are you saying that the installer tool should be able to analyze the currently installed files and the complete system configuration, and fix the software and system configuration so as to be able to install? That would be... a challenge.

For example, on the Intel Macs with Trusted Platform Module, if there is corruption of an HFS+ transaction log on the boot partition, then the only way to fix it is to boot into an in-memory-only operating system and enter the EEPROM password to unlock the encrypted parts of the partition, and hope the recovery works; if it does not work then the only sanctioned way to proceed is to erase the entire hard drive ( all partitions) and reinstall. It is common that your first notice that you have this problem is a notice from Time Machine that it had problems backing up, so your backups might or might not be corrupted... and might be stored on the same drive, of course... A bit much to expect a program such as MATLAB to be able to detect and fix, in my opinion.

[Jimmy Willie Woulo]

When i open the mathlab the program wont open, it just read unziped files

[盛书 许]

Reinstall the computer system, or format the disk installed with MATLAB and then go to the official website for installation

[Lars Wood]

Who is responsible for this stupid change...

[Walter Roberson]

@Lars Wood

Are you looking for the name of the person outside Mathworks who suggested the change? Are you looking for the name of the first Mathworks employee to have encountered the suggestion and thought that it had merit and passed it on to a manager for consideration? Are you looking for the name of the product manager that gave ultimate approval for the change to go into MATLAB ?

What would you do with the name if you were given it?

No respectable company would hand out the names of employees responsible for unpopular decisions: too much chance of the employee being harassed or doxxed or SWAT'd.

If you have a problem with the decision, then create a technical support case asking for a change to be made, and indicate clearly what change you are requesting.

[Lars Wood]

Dear Ms/Mr Roberston, It was a metaphorical statement (hence the dots). I don’t care who it was. Bad decision on Mathwork's part to reduce Matlab product functionality. End of duscussion.

[Monique Pienaar]

Can you therefore not have the current version of Matlab and an older version of Matlab anymore?

[Walter Roberson]

@Monique Pienaar

No, that is not correct, you can have multiple versions installed (and activated)

The previous situation was that if you went into the installer and asked to something that was already installed (same version exactly), the installer would re-install on top of the existing installation.

The current situation is that when you ask to install something that is already installed (some version exactly) then the installer tells you Sorry, that is already installed and does not overwrite the existing installation.

[Image Analyst]

@Jimmy Willie Woulo, if your downloaded MATLAB installer is a .ZIP file, and it opens it in File Explorer or a program like WinZip or 7-Zip, I would extract the files from the zip archive into a regular, normal folder. Do not attempt to run the setup.exe program from within the zip archive! Run the setup.exe program only after it has been extracted to a normal folder.

Answer 2

[ALDAIR CERVANTES]

Porque me aparece esto almomento de instalar la versión mas reciente de matlab?

[SHILPA THYAGARAJU]

y this command appearing and not letting to go furthur

[Ailyn Sánchez Hernández]

Yo tuve que instalar un Support

[David Hernández]

Y como es eso del suport??

[盛书 许]

Reinstall the computer system, or format the disk installed with MATLAB and then go to the official website for installation

Answer 3

[chi nguyen dinh]

I cannot open Matlab 2021b.

[matteo tondini]

I had the same problem, in my case Matlab first installation was incomplete.

The Matlab uninstall.exe wasn't been downloaded so i had to cancel all the file from the folder in C://Program..., then i reinstalled Matlab. In my case it has worked.

[怡婷 赵]

i have already uninstalled all the matlab's documentary,but i still be stucked in this process

[Rogers Matte]

i need simulink

Answer 4

[jorge ivan gallegos rosales]

por que me manda aqui y no abre matlab?

Answer 5

[Amrita Pal]

i am installing on a different account

Answer 6

[Emre Yildiz]

Hallo, after the complete installation of MATLAB my macOS device won't open the programm ?

[Walter Roberson]

Did you check in System Preferences -> Security & Privacy pane, "General" tab, to see whether you need to grant permission to run the code?

Answer 7

[Ramamohan Tummala]

I did not understand that this package is already installed.

Can I continue with the installation?

[Walter Roberson]

Yes, you can continue installation. The installer will install any products that you asked to install that are not already installed.

Answer 8

[Israel Palma Quiroz]

The installation was not achieved, that is the reason why I need to do the installation again

[Walter Roberson]

Delete the entire MATLAB installation directory in C:\ and then install again.

Answer 9

[Narci Jimenez Alvarado]

me aparece que debo resolver la respuesta

Answer 10

[Marco Yeh]

I change PC

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/100663-how-do-i-deactivate-matlab?s_tid=srchtitle

https://www.mathworks.com/matlabcentral/answers/99859-how-can-i-deactivate-matlab-on-a-machine-i-cannot-access

Answer 11

[Paul Hamilton]

How do I access my new R2021b? I seem to have already installed this new version of the software but when I launch the MATLAB application it still goes to the old R2021a and opens that old version instead of the new version.

[Image Analyst]

You did not uninstall r2021a and you still have the old icon on your desktop or Taskbar. Make sure you're clicking on the correct icon. Installing a new version will not redirect desktop and taskbar icons automatically to the new version so they will still point to the old version. This is because sometimes people want both versions on their system and need to decide which one to launch.

If you don't have an icon for the new version anywhere, then make one on your desktop or taskbar by going to Start (Windows) and finding the new version and right click on it to tell it to make a new shortcut somewhere.

Or find "C:\Program Files\MATLAB\R2022b\bin\matlab.exe" in File Explorer and right click on it and tell it to "Send to -> Desktop (Create shortcut)"

Answer 12

[gopi h]

i failed to install the softwate during installation

[Walter Roberson]

Use your system facilities to delete the MATLAB installation directory. Then reinstall MATLAB.

Answer 13

[Vyshnavi Arram]

OK, but I want install again to a different folder than the default.

[Walter Roberson]

Use your system facilities to uninstall MATLAB, then delete the MATLAB installation directory. Then reinstall MATLAB specifying your desired folder location.

Answer 14

[Jyotin Gokli]

I have uninstalled MATLAB still it gives me same error

[Walter Roberson]

I think you are going to need to contact Mathworks for free installation support.

Answer 15

[Zoher Chiba]

I had a trial Matlab for 1 month. I have now purchased a home license. I believe I have to uninstall the trial Matlab brfore I install my home licensed Matlab. How do I do that?

[Walter Roberson]

@Zoher Chiba

See https://www.mathworks.com/matlabcentral/answers/1602690-how-to-switch-to-purchased-license-after-using-the-free-trial-license#answer_847310

Answer 16

[Lubos Vargovcik]

I requested an extension of the original trial by 30 days

[Walter Roberson]

The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Sales to request extensions for any trial license.

Answer 17

[karthik sk]

the MATLAP trIial by 3-0 days is expreid so extension to requested to install the MATLAB

[Walter Roberson]

The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Sales to request extensions for any trial license.

Answer 18

[Yitayal Ewnetu Chanie]

I can't integrate android studio to matlab simulink.

Answer 19

[Muhammad Ashhad Khan]

Actually I had changed the user name while I was installing MATLAB and now my local pc's account name is changed. Now I want to reinstall it.

[Image Analyst]

That was not a good idea.

1. If you have an email account at MATHWORKS.COM, you should just be able to deactivate your installation (on the web site or from the MATLAB group in your start menu) then uninstall. Then delete the MATLAB folder under C:\Program Files\MATLAB. Then reinstall.
2. If you have an activation key, you'll have to ask for a new one.

Answer 20

[Margarita Toapanta]

puedo volver a instalar matlab?

Answer 21

[Rimantas Barauskas]

I've got a message that the license expires in 12 days

[Walter Roberson]

@Rimantas Barauskas

If you purchased the license yourself then you will need to purchase a renewal, or else the license will stop working.

If you did not purchase the license yourself, then contact whoever purchased the license for you.

Answer 22

[Emiliana Moreno]

por que aparece instalado y no esta instalado

Answer 23

[Ebram Fahim]

I can not open my matlap

[Bem]

I installed trial version and period of trial version expires.

Answer 24

[Devendra Singh]

I want to update or install my trial software.

[Walter Roberson]

If somehow you are moving to a new trial version of MATLAB, then use the uninstaller to remove the old trial version.

If you obtained a new (extended) trial license, then in the command window

Help -> Licensing -> Update current licenses

Answer 25

[Rafael Alberto Pech Uc]

no puedo abrilo ayuda

Answer 26

[ntabala benoit]

i lost my computer with the application installed on the machine, now am failling to activate the app into the other computer

[Walter Roberson]

@ntabala benoit

See https://www.mathworks.com/matlabcentral/answers/99859-how-can-i-deactivate-matlab-on-a-machine-i-cannot-access?s_tid=srchtitle

Answer 27

[Fatimata Guiro]

i cant upon matlab 2021b

[Walter Roberson]

It is not clear how this is related to the "Products already installed" situation ?

Answer 28

[Abelardo Bethencourt Fernández]

porque uno de los productos previamente intalado no podia se soportado en mi equipo

Answer 29

[ahmed almutairi]

because matlab is already installed in your PC

[Carlos Alberto Huayllasco Montalva]

Yes, but it does not function properly. Possibly because I installed it while not in administrative mode.

Answer 30

[ALESSIA ZUCCARO]

non funziona.

Answer 31

[Karl Mueller]

Hello,

My employer has purchased the Deep Learning Toolbox for me and added it to my license. I have R2021b. I went through the installation process but when I try and access deep learning apps they are not there, and running nnstart informs me that I need the Deep Learning Toolbox.

I redownload the installer and run it and receive the message that products are already installed!

What do?

[Karl Mueller]

Fixed. I downloaded the wrong version installer. However, it correctly identified all the products I have licenses for and happily redownloaded and installed the incorrect versions for them.

When I ran the correct version, the toolbox was obviously not downloaded or installed for it.

It is strange that this is allowed to happen.

[Walter Roberson]

Try

Help -> Licensing -> Update Current Licenses

Answer 32

[Deng Zhixiang]

有問題 不能順利開啟，刪除已安裝過的，重新安裝。

Answer 33

[Jessica Trawick]

I am trying to download the newest version of matlab as I got a warning this morning when I went to open my Simulink model that I created on this same computer yesterday. I attached the warning window. But now I can't download the update because it shows me the same error as the OP. Do I have to uninstall all of Matlab and toolboxes before I update? Seems like a lot, just to get an update.

[Jessica Trawick]

ok so i uninstalled and reinstalled. It took entirely too long. But the file opened.

Answer 34

[山松 李]

不知道

Answer 35

[Viridiana]

Para volver a instalar los productos de matlab

Answer 36

[예구 전]

라이센스가 잘못되었다고 실행이 안되기 때문입니다.

Answer 37

[Sesto Pischedda]

Impossibile accedere a matlab, ho provato a reistallare e si blocca qui:

All selected products are already installed, to reinstall products, see this Matlab Answer.

E ora dopo aver letto tutte le richieste che faccio ?

Answer 38

[jiantao]

user name ist falsch ,kann ich nicht offen.

Answer 39

[David Bailey]

Matlab

Controls toolbox

symbolic toolbox

Answer 40

[nafissa nouioua]

i want to install another matlab

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/101795-how-do-i-uninstall-matlab?s_tid=ta_ans_results

Answer 41

[Bem]

I want to reinstall matlab

[Bem]

I installed trial version and period of trial version expires.

[Walter Roberson]

you do not need to reinstall. just delete the trial license and next time matlab will ask you to activate the license

Answer 42

[Tammy]

The username is wrong. I want to install on an account on my local computer that is different than I got an activation key for.

[Walter Roberson]

@Tammy

If you look in your MATLAB installation directory, you will find a deactivation executable. Run that, and then run the activation executable you find in the same directory. If it asks for your username be sure to give your computer username, not any email address. Even if you log in to a Windows machine using a Microsoft Live account, you need to use the internal computer username; see https://www.mathworks.com/matlabcentral/answers/445335-computer-login-name-for-license-center#answer_361871

Answer 43

[MD IQBAL HOSSAIN]

I need to Renew

[Walter Roberson]

You do not need to re-install or de-install MATLAB in order to renew your license.

Once Mathwork has accepted payment for your license renewal, go to the command window Help->Licensing->Update Current Licenses... and it will load in the revised license.

Answer 44

[Thomas H. Kerr III]

I don't know? You should be telling me the answer.

Usually, my renewal is near the end of the year in December.

Since my renewal date is always near the end of the year in December, I should not need to renew now.

I want to finish my current installation please.

[Walter Roberson]

You do not need to re-install or de-install MATLAB in order to renew your license.

Once Mathwork has accepted payment for your license renewal, go to the command window Help->Licensing->Update Current Licenses... and it will load in the revised license.

Answer 45

[chris]

i really dont know why the matlab software is not working

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

[dimitri]

having issues opening the program with network licence for Amazon.

Answer 46

[vemula]

am not installed properly

[Walter Roberson]

Sorry, but you have not given us enough information to be able to assist you.

Answer 47

[Alexis Camilo]

Buenas tardes

Eh reinstalado el programa debido a que un código no me aceptaba mientras que en otros dispositivos sí, en busca de tratar de solucionar esto, tomé la desicion de instalar todos

Answer 48

[Dan Green]

MATLAB ceased to function properly after a cleanup using AVAST anti-virus.

AVAST wiped, blocked, or quarantined a crucial DLL that MATLAB says is now missing.

Answer 49

[豪栋]

忘下载一些东西但不会操作只能从新下载

Answer 50

[Federico Hernandez Alvarez]

The systems have some problems, and I don’t know where is it

[Walter Roberson]

You should contact Mathworks Support.

Answer 51

[VENKATESH THOORPATI]

please reinstall all the products

Answer 52

[solomon]

why reinstalled the matlab app

[arepalli]

i lost my dada

Answer 53

[arepalli]

re installed my all produsts please iam practiceing

[Walter Roberson]

@arepalli

I suggest you use the uninstaller and then re-install. (But before you do that, make sure you know how to find your license number or activation key in order to be able to reinstall.)

Answer 54

[diro]

i need addition matlap

[Walter Roberson]

Could you confirm that you have one of these two cases:

1. something went wrong in installing MATLAB originally, and now you have a MATLAB that does not run but the installer will not reinstall it because it says it is already installed; Or
2. You have a running MATLAB that does not have some toolbox installed, and when you go to install the toolbox, it tells you that the toolbox is already installed ?

Answer 55

[jesus omar]

Me apareció una campana con un punto rojo, al presionar me indica que hay una mejora o algo parecido, la presioné, el software hasta ahora aparece congelado

Answer 56