license number doesnt work

Hi, I ve got a license number, but if i wanna select my license, it says that this license doesnt exist. What am I doing wrong? I tried this now already 5 times with always a new license but it never worked.

Answer 1

[Steven Lord]

If you received this license number from your IT staff with instructions on how to install, I recommend contacting them for assistance as a first step.

If you received this license number from MathWorks directly, or if you contact your IT staff and they cannot help, contact Technical Support using the telephone icon in the upper-right corner of this page for help with licensing and installation.