We have tried both download and installation methods for the Vex support package, but we get this error every time. The error says "There was a problem downloading the third-party software. To resolve this issue, contact Technical Support." Technical Support is a link to a MathWorks page that does not exist. We have never experienced this problem in past years of our BEST Robotics competition, and it is imperative that we are able to install the support package. If anyone could help us we would greatly appreciate it.