Troubleshooting in Simulink Real-Time

Troubleshoot problems that you encounter while using the Simulink^® Real-Time™ product

For questions or issues about your installation of the Simulink Real-Time product, refer to these guidelines and tips. For more specific troubleshooting solutions, go to the MathWorks Help Center website.

Functions

`getSupportInfo`	Creates `slrealtimeinfo.txt` file that provides information about Simulink Real-Time installation
`getCrashStack`	Downloads and decodes core files from target computer and opens these in MATLAB editor

Topics

Try This First:

Troubleshooting Basics

Investigate issues in a Simulink Real-Time installation.

Troubleshooting System Configuration

Troubleshoot Communication Failure Through Firewall

Investigate issues that can cause the target computer communications failure through firewalls.

Troubleshoot Vector CANape Operation

Investigate issues that can occur when Vector CANape^® controls a real-time application.

Troubleshoot ETAS Inca Operation

Investigate issues that can occur when ETAS^® Inca controls a real-time application.

Troubleshoot System Upgrade for R2020b

Investigate issues related to upgrading development computer and target computer software for R2020b compatibility.

Troubleshooting Model Preparation

Troubleshoot Model Links to Shared Libraries

Investigate issues caused by nonstatic link libraries.

Troubleshoot Build Error for Accelerator Mode

Investigate issues that cause a build error for Simulink Real-Time models with accelerator Mode or Rapid Accelerator mode.

Troubleshoot Model Upgrade for R2020b

Investigate issues related to upgrading a model for R2020b compatibility.

Troubleshooting Control and Instrumentation

Troubleshoot Parameters Not Accessible by Name

Investigate issues that prevent you from observing or tuning some parameters in the real-time application.

Troubleshoot Signals Not Accessible by Name

Investigate issues for some signal types prevent monitoring, tracing, or logging.

Troubleshoot Signal Data Logging from Nonvirtual Bus, Fixed-Point, and Multidimensional Signals

Investigate issues that can occur when signal data logging from signals in nonvirtual buses, signals with fixed-point data type, and multidimensional signals.

Troubleshoot Signal Data Logging from Send and Receive Blocks

Investigate issues that can occur when signal data logging from Send and Receive blocks.