User Community Manager

• Plan and execute community programs aligned with marketing and business objectives 

• Manage end-to-end program delivery, including scheduling, logistics, stakeholder coordination, and follow-up 

• Build and maintain relationships with community members, including customers, partners, and industry stakeholders 

• Serve as the primary point of contact for community activities and communications 

• Design and deliver engagement initiatives such as advisory boards, user groups, and community events (virtual, hybrid, in-person) 

• Collaborate with marketing, sales, and technical teams to develop and deliver community content and campaigns 

• Support event planning and execution, including agenda development, speaker coordination, and on-site operations 

• Develop and maintain communication channels (email, portals, social, and community platforms) 

• Create and manage community-focused content, including newsletters, case studies, and announcements 

• Collect and synthesize customer feedback and share insights with internal stakeholders 

• Track program performance using defined KPIs and report results to management 

• Identify opportunities to improve engagement, program effectiveness, and operational efficiency 

• Support alignment with global community and marketing initiatives 

Minimum Qualifications

• 3–5 years of experience in program management, marketing, community management, or a related field 
• Strong program management and organizational skills with the ability to manage multiple initiatives 
• Experience planning and executing events (in-person and virtual) 
• Strong written and verbal communication skills in Japanese and English 
• Ability to synthesize discussions, meetings, and stakeholder inputs into structured summaries and externally consumable content

Additional Qualifications (Preferred)