Customer Success Engineer - Education Market

Job Summary

Partner with university customers to understand their technical and business challenges. Use the insights gained to paint a vision of how MathWorks can help them address their challenges in education and research. Conversations will range from computational thinking, coding to learn, use of MathWorks’ products in industry to benefits of teaching/learning MATLAB skills. Demonstrate the value of MATLAB and Simulink to grow their adoption in curriculum, research and commercial projects. This position is located in Osaka, and the individual will be responsible primarily for universities near Osaka.


  • Planning and Strategy: Perform data-driven account assessments to determine overall health of an educational institute. Develop Technical Engagement Plans and associated activities to increase adoption and usage of MathWorks’ products across a set of institutes. Regularly review the key metrics to adapt your plans.
  • Execute Technical Engagement Plans: Travel to universities and engage customers to advocate and support deeper adoption and usage of MathWorks’ products across all aspects of an institute including curriculum and coursework, in research and commercial projects, and in high-impact student activities (competitions, projects etc.). Prepare and deliver presentations, demonstrations, and application examples.
  • Champion Computational Thinking: Influence academic leaders to incorporate computational literacy in their curriculum. Identify, track and influence adoption of MathWorks’ products in relevant Engineering, Science and Business courses, at both the undergraduate and postgraduate levels. Motivate the value of teaching MATLAB/Simulink skills, supporting problem set development and integration, and supporting integration of products into key hardware projects and laboratories.
  • Create Vision Beyond Curriculum: Identify key research projects and groups that can benefit from the adoption of MathWorks’ products. Engage these groups to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks’ solutions.
  • Cultivate Champions: Establish rapport with leading faculty and researchers to persuade them to advocate MathWorks’ product on-campus and in the broader education community. Advocate on behalf of customers to influence the future of MathWorks’ products.
  • Be Resourceful: Engage other MathWorks personnel to assist in key activities and specialized product areas to ensure successful adoption and usage across an entire university.

Minimum Qualifications

  • Candidates for this position must be authorized to work in Japan.
  • Candidates must be willing to travel 25% to 50% of the time
  • A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

  • Strong desire to spread the use of MathWorks products in academia
  • MS in Engineering or Science required
  • Experience with MATLAB & Simulink is a plus
  • Experience in data science, deep learning, and/or machine learning is a plus
  • Experience in computational thinking, active learning, or project-based learning is a plus
  • Experience in a technical sales, marketing or customer-facing role is a plus
  • Experience as a graduate-level research or teaching assistant is a plus
  • Experience working with customers at multiple levels, including deans, dept chairs, professors, research staff is a plus
  • Strong written, verbal communication, and presentation skills
  • Strong project management skills
  • Familiarity of Japanese Education system is a plus
  • Business level English is desired (TOEIC score of 650 or above)
  • Demonstrated ability to work in highly collaborative, cross-functional environments

Why MathWorks?

It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 5000 people in 16 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.

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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.

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  • Job: 23235-HOGI
  • Location: JP-Osaka
  • Department: Education Customer Success